Policies + FAQs

PAYMENT

Hey Girl Earring Co. accepts payment via Apple Pay, most major credit cards and Paypal. Payment is expected upon ordering and items will not be shipped until payment has cleared.

SHIPPING

Items are ready to ship within 1-3 business days. If an item is made to order or a custom item, turnaround time could be anywhere from 2-6 weeks.

DOMESTIC SHIPPING

Orders within the U.S. will be shipped via USPS First Class Mail unless the customer selects an alternative shipment method, with delivery confirmation and tracking numbers emailed to you on the same day of shipment.

Use the chart below for an estimation of how many days your order will take to arrive when USPS Priority Mail is selected at check out.

Priority Mail^® Delivery Map

INTERNATIONAL SHIPPING

International orders are shipped via USPS First Class Mail International with delivery confirmation for specific countries. Please note that, as the buyer, you will be responsible for any custom and duty fees that may be incurred. we will not mark your package as a gift or declare a lower value.

UPGRADED SHIPPING

If you would like to insure your package or need priority/express shipping, please email us at the time of purchase.

PACKAGING

All orders are packaged with care, ready to gift or keep for yourself! If you are purchasing an item as a gift, we will be more than happy to include a personalized message or gift tag to the recipient. Just leave a note at checkout with your message.

REFUNDS/EXCHANGES

Customer satisfaction is our number one priority! If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 10 days from the date of delivery as indicated by courier notification.

Returns must be unworn, undamaged, and unaltered.
Items must be returned in the original packaging, including boxes, pouches, or gifts with purchase.
All personalized, name, initial styles and any custom orders are FINAL SALE *This includes items that have a single initial.
Shipping and handling charges are non-refundable. We are not responsible for return shipping charges, therefore if an item is returned, shipping charges will be deducted from credited amount.
ALL international orders are FINAL SALE

*Please take extra care when packing your items to ensure they will not be damaged in transit. All returns will be go through an inspection process before they are accepted. We are unable to accept returned products that have been damaged. (Tangled, scratched etc.) If we do not receive your return package as described above, we reserve the right to refuse your return or please note a fee may apply.

DISCOUNT CODE PURCHASES

Any full priced items purchased with a discount code are available to return for store credit. Any sale items purchased with a discount code are final sale.